WORKING HOURS7:00 - 21:00 (24/7 support via hotline)
Hotline+84 0971.46.17.46
Overtime fees are applied based on the hourly rental rate; if the return time exceeds 8 hours, the daily rate will apply.
Additional charges may apply if the returned vehicle is not in good condition (stained with dirt, mud, etc.)
Additional charges may apply if the returned vehicle has unpleasant odors (cigarette smoke, strong-smelling food, etc.)
The difference in battery percentage between pickup and return. For example, if the car is picked up at 80% battery and returned at 60%, the difference fee is 20 x 1,500 VND = 30,000 VND.
Follow Vinfast's rule
Only applies when the vehicle stays at the station beyond the free window after charging. Unplug at 90% to avoid it. VinFast charges the renter directly. 1,000đ/min (from min 61: 2,000đ; from min 121: 4,000đ), capped at 1,000,000đ.
Keep an eye on charging and unplug once the battery reaches 90%. An overstay fee applies only if the vehicle is left at the station beyond the free window after charging — VinFast charges it directly to the renter.
Keep an eye on charging and unplug once the battery reaches 90%. An overstay fee applies only if the vehicle is left at the station beyond the free window after charging — VinFast charges it directly to the renter.
