Privacy Policy

We collect information you provide directly to us, including: • Personal identification: Name, date of birth, government ID number, driver's license details • Contact information: Email address, phone number, physical address • Payment information: Credit/debit card details, billing address • Account credentials: Username and password (encrypted) • Booking history: Rental dates, vehicle preferences, pickup/drop-off locations • Communication records: Messages, feedback, and support inquiries We also automatically collect certain information when you use our Services, including device information, IP address, browser type, and usage patterns.

We use the information we collect to: • Process and manage your vehicle rentals and bookings • Verify your identity and eligibility to rent vehicles • Process payments and prevent fraudulent transactions • Communicate with you about your bookings, account, and our Services • Send promotional materials and offers (with your consent) • Improve our Services and develop new features • Ensure the safety and security of our vehicles and customers • Comply with legal obligations and enforce our Terms of Service • Analyze usage trends to enhance user experience

We may share your information with: • Service providers: Payment processors, verification services, and IT support • Insurance companies: For processing claims and coverage verification • Law enforcement: When required by law or to protect our legal rights • Business partners: For joint promotions or services (with your consent) We do NOT sell your personal information to third parties for marketing purposes. In the event of a business transfer, merger, or acquisition, your information may be transferred to the new entity, subject to similar privacy protections.

We implement industry-standard security measures to protect your information: • SSL/TLS encryption for data transmission • Secure, encrypted storage for sensitive data • Regular security audits and vulnerability assessments • Access controls limiting employee access to personal data • Secure payment processing through PCI-compliant providers While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable safeguards.

Under Vietnamese data protection regulations, you have the right to: • Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data (subject to legal retention requirements) • Portability: Receive your data in a commonly used, machine-readable format • Opt-out: Unsubscribe from marketing communications at any time • Withdraw consent: Withdraw previously given consent for data processing To exercise these rights, please contact us at privacy@quickcar.vn.

Our website and app use cookies and similar technologies to: • Remember your preferences and login status • Analyze how you use our Services • Personalize content and advertisements • Improve website performance and security Types of cookies we use: • Essential cookies: Required for basic functionality • Performance cookies: Help us understand usage patterns • Marketing cookies: Used to deliver relevant advertisements You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect functionality.

Our Services may contain links to third-party websites or integrate with third-party services, including: • Payment processors (Stripe, VNPay, MoMo) • Social media platforms • Map and navigation services (Google Maps) • Analytics services (Google Analytics) These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

We retain your personal information for as long as necessary to: • Provide our Services and fulfill the purposes described in this policy • Comply with legal obligations (typically 5-10 years for financial records) • Resolve disputes and enforce our agreements • Maintain business records as required by Vietnamese law After the retention period, your data will be securely deleted or anonymized. You may request earlier deletion, subject to legal retention requirements.

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@quickcar.vn. If we discover that we have collected information from a child under 18, we will promptly delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes: • We will notify you via email and/or prominent notice on our website • The updated policy will indicate the effective date at the top • Your continued use of our Services after the effective date constitutes acceptance We encourage you to periodically review this policy for the latest information on our privacy practices.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Data Protection Officer QuickCar Vietnam Address: 123 Nguyen Van Linh, Hai Chau District, Da Nang City, Vietnam Phone: +84 236 123 4567 Email: privacy@quickcar.vn We will respond to your inquiry within 30 days.